The manual method of resetting your DSTV
- Press the “reset†and the standby buttons simultaneously!
- When the word “DL†shows up on the display, you should repeat the following sequence.
- When you see the letters, you will need to press P+ and P- one after the other! This will reset your DSTV one step at a time!
How to reset DStv after payment
- Send an SMS with the word RESET accompanied by your smartcard number to 30333.
- You will receive a confirmation message informing you that your request is being processed.
- Check after a while if the channels are available.
You can manually update the software as follows :
- Press the blue DStv button.
- Go to Settings.
- Select User Preferences.
- Select General.
- Select Download latest software.
- (If this option is greyed out, the decoder is already on the latest software)
THE FIX FOR ERROR E143-4
- Re check cable from the primary decoder – Check / try restarting your decoder.
- Check extra view port settings in the decoder settings.
- Check if heart beat is being received in the primary decoder settings.
- check and see if the pairing of the decoders is the same, to work on triple and extra view.
Switch off the decoder at the power plug and unscrew the signal cable at the back of the decoder, then connect it again. Lastly, switch on the power. Switch off the decoder at the power plug and unscrew the signal cable at the back of the decoder, then connect it again. Lastly, switch on the power.
How to check DStv due date via SMS
- Go to message on your phone to create a new message.
- Type the message as follows: DD followed by the first ten digits of your DStv smart card number.
- Send a message to 30333.
- An SMS containing the due date of your DStv subscription will be sent to your phone.
One of the ways you can restore your channels is by rescanning your DStv decoder. Click on the quick setup option and begin the process. Many professionals advise you to use the manual setup process since it will give you more control, and you can select some aspects of the process you want.
We automatically reconnect you within an hour of receiving your DStv payment. Dial *120*68584# to clear E16 errors.
Are you experiencing a DSTV E50-32 on screen error, "The channel number you selected is not in this viewing environment"? You can easily resolve it by resetting/rebooting your decoder. To easily reset your decoder, you can unplug the power supply from the wall while decoder is on. Wait 3 minutes and plug it back.
Use the DStv WhatsApp self-service to conveniently upgrade your subscription, fix error code, make payment, change your package, and even rent BoxOffice movies all by yourself. Simply send "Hi" to 0242426050 to get started.
Check to ensure that your card is inserted correctly. To clear the E16 error in both DSTV and GOtv, you need to send a text message. For DSTV, text the word 'RESET' followed by your card number to 22688. In the case of GOtv, send a text message with the word 'RESET' followed by your ICU number to 22688.
Hello, your account is active and has been reset. If it persists you too can clear errors by dialing *206# on your phone to clear errors.
E16-4 (Channel Currently Scrambled) This channel is blocked because it may not be part of your package or your services may have been suspended. Visit Self Service to clear this error or to check your account balance.
Type in your Smartcard Number and Surname. Click on Fix Now. Alternatively to reset it via USSD you can dial *120*68584# and follow the instructions. If these do not work then you will need to call Multichoice so they can clear the error message for you.
