Text the word 'bal' to 9999 to receive an SMS with your Prepaid account balance. To hear your Prepaid balance over the phone, call 555 from your mobile phone and choose 'Option 1'.
To claim your daily call credit, refer to the SMS sent you from OPTUS_OFFER. On the day you need it, simply SMS the code word to 2121 and wait for a reply from Optus. We recommend you do this early in the morning as your daily credit will expire at midnight 11:59pm on the same day you claim it.
$20 Extras Credit for international calls and SMS/ MMS, roaming and selected premium SMS services. Expiry 3 days 7 days 14 days 28 days Rollover Roll over unused data up to 50GB if you recharge with any MyData Add-on before expiry. For use in Australia.
Common reasons for a failed recharge are: Financial institution problem: There may be insufficient funds or a problem with your financial institution. If unsure, contact your financial institution to clarify. Voucher expired: An incorrect or expired voucher has been used to recharge.
Me2U allows an Optus postpaid or prepaid customer to transfer credit to a prepaid customer's account only.
You simply have to text 'MENU' to 9999 from your Optus mobile number. You will then receive an extensive numbered list of functions that you can choose from. Send the corresponding number of the data usage option to 9999. You will receive a message back that tells you how much data you have used.
Recharge your prepaid mobile phone
- Step 1: Add your number. Open Google Pay . From the bottom of the screen, swipe up. Tap New. Recharge Prepaid Mobile.
- Step 2: Recharge your account. Choose a type of recharge: Pay a custom amount: Tap Search . Enter the amount that you'd like to recharge. Choose a plan: Tap a plan from the options.
40GB standard data on first three Optus Prepaid Epic Data recharges. After 3rd recharge, $30 recharge gives you 10GB standard data. First three recharges must occur within 90 days of activation. Plus up to 10GB streaming data only on Netflix, Stan, ABC iView, ABC Kids and ABC ME.
If you have overpaid your account you can request a refund by calling Telstra on 132200 (8am-5pm). There is a specialist team who can organise this for you. You can also leave any overpaid amount as a credit to offset the next bill. Unfortunately there is no online/self service way to request the refund.
If you're enquiring about an existing services, please call the Optus support number on 133 343. If you have sales enquiries, leave your details below. You'll hear from us within 2 business days.
Return an itemif you change your mind, you have 14 days from the day you receive it. if your device is faulty, you have 30 days from the day you receive it.
We begin to process your order as soon as it's submitted, so once it's in progress it may be too late to cancel. However, once you've received your package, you may be able to return your purchase within 14 days, provided your return is in accordance with Optus' Returns Policy.
Re: CREDIT ME TO UTo access Credit Me2U on your Telstra post-paid mobile, dial '#100#' and press send. Then select '2' and 'Send' to select 'Credit Me2U'. Follow the prompts to complete your transaction. Let me know if you have any further queries about this process.
Other reasons include you've exceeded your plan's inclusions, used plan exclusions, other fees, etc. If you still aren't sure why, please contact Optus directly for further assistance.
Late payments to your phone carrier can still cause services to be cut. However, they won't report as a missed payment on your credit report for anywhere between 30–90 days. Before the balance is reported and potentially sold to a collections agency, you will typically incur late fees.
If you don't pay your mobile phone contract, your account will go into arrears. Your mobile provider could cut your phone off so you're unable to make or receive calls. If you don't take steps to deal with the debt, your account will default and the contract will be cancelled.
Wireless plans: If you're late on your cell phone bill, you'll generally be fined as much as 5 percent of the amount due or $5, whichever is higher.
Re: Non Direct Debit FeeIt's not reasonable to be charged for not using something. The offering of a fee free method of payment by telcos is a requirement by law, choosing not to use it costs nothing so there's no expense for Optus to claim that justifies the fee.
Direct billing means all apps, in-app purchases, music, eBooks and movies or TV Shows purchased through Google Play are added to your monthly Optus bill, instead of tied directly to a debit or credit card. This is a neat way of combining all your phone-related costs in to one bill.
If you are simply getting a "summary" in that your bill shows "30 SMS messages" sent, this is most likely related to the migration of customers to a newer better billing platform. If you would rather see the list of numbers you sent to, contact Optus via Chat or Phone to have detailed billing activated.
Smartphone line access fees are monthly charges levied by your cellular provider that allow you to access their network. According to the Federal Communications Commission (FCC), companies can charge these fees to recover the costs incurred by providing access to their networks to make and receive calls.
Optus are the same as all other telcos. They charge you one month in advance so your first bill is always 1 full month + up to 1 month depending on when you signed up.
You can bring your own phone to Optus or add a new phone. You can even build your own SIM plan.
How to OptusPay
- Select a device. Step.
- Choose your payment term. Step.
- Add an eligible SIM.
- Pay it off interest free with OptusPay.
Can I pay off my Device Plan early? Yes. This will reduce the amount you pay for your Device Plan every month, but it won't reduce the overall term.
All Optus contracts roll over to a month to month contract automatically (with usually the same terms, although more recently bonus data can now be removed if it only applies for the contract period.) When the contract ends you've paid off the phone but the $0 means the plan rate doesn't change.
There are no plan cancellation fees. You will simply need to pay out the full remaining cost of your device, which will include any monthly device credit that Optus was going to cover. Plus all charges incurred up until the date of cancellation.
Your trade-in is eligible if it is unlocked, deactivated, good working condition and undamaged, order and cleared of all personal data. You must also own your trade-in phone.
You can either buy a new device outright or pay it off interest-free over 12, 24, or 36 months on a device payment plan. Alternatively, you can choose to bring your own compatible device.
