Google has explained that a CAPTCHA can be triggered by automated processes sometimes caused by spam bots, infected computers, email worms or DSL routers, or from some SEO ranking tools. If you ever get one of these CAPTCHAs, you simply need to verify yourself by entering the characters or clicking the correct photos.
If you have two-step authentication enabled and try to log in from a new device, Google will require a verification code before you can log in. You create a new Google account. Often, Google will send you a verification code to confirm you are not a robot if you create a new account.
Make your account more secure
- Add or update account recovery options. Your recovery phone number and email address are powerful security tools.
- Remove risky access to your data.
- Turn on screen locks.
- Update your browser.
- Update your operating system.
- Update your apps.
- Manage your passwords.
- Help protect your password from hackers.
Visit the Account
Security page. Click Password. Follow the on-screen instructions.
There are a few settings you can check to make sure nobody else has access to your emails.
- Using a browser, open Gmail.
- In the top right, click Settings. See all settings.
- Click the tabs below to check your settings.
I have no access to my recovery email, phone, or any other option
- Go to the Google Account Recovery page.
- Enter your email address and click Continue.
- If you are asked to enter the last password you remember, click I don't know.
- Click Verify your identity which is located under all of the other options.
Look for a Gmail link in the "My Products" section of your Google account. If the Gmail account has been deleted, you will not see a link to Gmail. If a link does appear in this section, the Gmail account is still active.
It is no longer possible to create a new Gmail account without verifying a mobile phone number. If you don't have access to a phone number that can receive either text messages or phone calls, you can either gain access to a temporary phone number, or use a friend or family member's phone for the verification process.
Verify your phone number when you're already signed in
- On your Android phone or tablet, open the Hangouts app .
- Tap Menu. Settings.
- Select your Google Account.
- Tap Verify phone number.
It just appears randomly on your phone (Google account, Google Pixel 3A XL, Android)? If it isn't that bug, then it's likely that someone is trying to make changes to your Google account. If you aren't doing that, then reach out to Google support for assistance.
To get to the Additional security verification page
- Select your account name in the top right, then select profile.
- Select Additional security verification.
Change how you do additional verification
- Sign in to Microsoft 365 using your password and second verification method.
- Click here to see the Additional security verification page.
- Choose how you want to do your second verification.
- When complete, click Save.
Android. Open the Authenticator app and click the hamburger menu in the top right, then select Settings. Under Security, find the setting for App Lock and turn if off.
Normally admin follows the steps below to disable ulti-factor authentication:
- Go to the Office 365 admin center.
- Go to Users > Active users.
- Choose More > Setup Azure multi-factor auth.
- Check your account.
- Click Disable on the right.
If you already use two-factor authentication, you can no longer turn it off. Certain features in the latest versions of iOS and macOS require this extra level of security, which is designed to protect your information. If you recently updated your account, you can unenroll within two weeks of enrollment.
Deleting Google Authenticator
- Access the Google Authenticator app in the device you wish to unlink.
- Click the pencil icon (Top right)
- Select which token you wish to remove.
- Then click delete (bottom of screen)
- This message will display.
- Click Remove Account.
Turning Off 2-Step Verification
- Log into your account. (If you can't log in, try these steps for recovering your password.)
- Go to account Settings.
- Select the Security tab.
- Select turn Two Step Verification off.
- Enter your account password to finish turning the feature off.
Tap the red icon next to the account name, then tap Remove Account. Windows Phone From the main screen, select the menu button, then Edit accounts. Tap the X next to the account name. Android From the main screen, select the menu button, then Edit accounts.
Turn off 2-Step Verification
- Open your Google Account.
- In the "Security" section, select 2-Step Verification. You might need to sign in.
- Select Turn off.
- A pop-up window will appear to confirm that you want to turn off 2-Step Verification. Select Turn off.
Open Google's 2-Step Verification page in a browser and log into your Google account when it asks you. In the “Authenticator app” section of the page, click “Change Phone.” Choose the kind of phone you are migrating to and click “Next.” You should now see the “Set up Authenticator” screen, complete with barcode.
Add or change a recovery phone number
- Go to your Google Account.
- On the left navigation panel, click Personal info.
- On the Contact info section, click Add a recovery phone to help keep your account secure.
- From here, you can: Add a recovery phone.
- Follow the steps on the screen.
How to Reset Your Password
- Head over to the 'Trouble Signing In' page, which you can find here:
- The page will ask you to enter your email.
- Press next, and you will be asked to enter the last password that you remember using.
Get a text or phone call
- Click Didn't get a verification code on the sign in screen.
- Choose to have the code sent to your trusted phone number.
- You'll get a text message or phone call from Apple with your verification code.
- Enter the code on your other device to complete sign in.
Set up a recovery phone number or email address
- Sign in to your "Recovery phone" page in My Account.
- From here you can: Add a recovery phone. Change your recovery phone: Next to your phone number, select Edit.
- In the box that appears, follow the instructions.
