Grab allows you to book a taxi up to 7 days in advance using their app and GPS services. You can choose the starting point, drop off point, time, and select whether your travel is for personal or business reasons. You can also leave notes to the driver to specify what you will look like or where you will be.
New phone number? Don't log out!
Here's how you do it in 3 easy steps!
- Open the Grab menu – the small icon on the upper left corner of your screen.
- Tap on your account photo or name.
- Edit your mobile number and hit save!
In addition to transportation, the company offers food delivery and digital payments services via a mobile
app. It currently operates in the Asian countries of Singapore, Malaysia, Cambodia, Indonesia, Myanmar, Philippines, Thailand, Vietnam and Japan.
Grab (company)
| Formerly | MyTeksi GrabTaxi |
|---|
| Website | grab.com |
Starting Wednesday, sedan services GrabCar and GrabTaxi are available for booking from 5 am to midnight in Metro Manila, Pampanga, and Cebu. GrabFood and GrabMart bookings, meanwhile, can still be done from 6 am to midnight as long as merchants are open and there are riders available.
How do I add my credit/debit card to GrabPay
- Step 1: From the home screen, tap on 'Payment'
- Step 2: On the GrabPay wallet page, tap on the 'gear' icon (top right corner)
- Step 3: Tap on 'Add Payment Method'
- Step 4: Enter your card number, card expiry date, and CVV.
- Step 5: Authenticate your card using respective bank tokens/methods.
- Important reminders:
No. According to the GrabPay terms and conditions, you may only hold one (1) GrabPay account at a time.
How to Use GrabTaxi
- Step 1: Download the app & register. It's free!
- Step 2: Identify pick-up and drop off points. Launch the app.
- Step 3: Book your GrabTaxi. Once you're super sure about your booking, tap on “book now”.
- Step 4: Ride your GrabTaxi.
- Step 5: Mark that you've arrived at your drop off point.
Check your device manual or internet service provider to restore your connectivity before trying Grab again. Open Settings, look for Software Updates and tap Manually Update. This will search for available updates, and update your Android OS as required. If a Grab update is available, tap Update.
If you would like to reuse your old number, please follow the steps below:
- Enter the Grab account with the Start With Phone Number button.
- Enter the email that is already registered in the Grab account.
- If you get the message 'More Secure Enter', try selecting the Start button with Facebook or Google.
I want to view my transaction receipts
- Select your desired time period.
- Filter by: Receipt type. Transaction type.
- Tap Submit to generate a preview of your transactions.
- Tap Print to download your statement in PDF.
Tap Help Centre and the last booking will be displayed - If this is not the correct booking, tap on View All Activities on the top right of your booking information to view your recent booking history. Tap the Send Receipt button and a copy of the receipt will be sent to the email account listed in your profile.
Once the
driver is already in-transit with your package, you can
monitor the
driver's location through the App.
How do I check my transaction history?
- Open your Grab App.
- Tap 'Activity' on the lower part of the screen.
- Select 'Delivery'.
- Select 'Past' for completed deliveries or 'Ongoing' for current deliveries.
You can view your transactions in-app in the GrabPay page. Just click on See More and select a transaction to view comprehensive details.
Go in-app - Launch the in-app Help Centre for a more personalised experience. Instant answers - Navigate to find articles that answer frequently asked questions. Contact a Grabber - If you can't find the answer, let us know through one of our forms. Get a reply by email - We'll respond to your registered email.
We're happy to announce that we've launched Business Profiles – a brand new feature that'll help you separate your personal and work trips on your Grab app. Head over to your Profile page on the Grab app to find your business profile.
How to make an Advance Booking.
- Tap on “Later” on the bottom component.
- Put your pick up point and destination.
- Enter pick up time Then tap confirm.
- Recheck your date & time before tapping “Book”
Once you login in the Grab for Business concierge portal, you can book a ride for the passenger by providing the name, mobile number and destination details. The ride can only be paid in cash by the passenger directly.
How do I request for a physical GrabPay Card
- Go to your GrabPay Card in the Grab app and tap Request physical card.
- Choose to deposit $10 with your GrabPay balance or 5000 points. Learn more about deposit.
- Verify your mailing address. You can also manually change the mailing address if you prefer to receive it elsewhere.
- Tap Confirm Address.
It is also the first credit card in Malaysia to offer same-day online approval and instant issuance of a digital card for a fully digitised application process. You can find out more about the Maybank Grab Mastercard Platinum here.
To calculate fares, our pricing algorithm divides Singapore into many small and identical zones on the map, following latitude and longitude lines. Hence, two pick-up locations that are near each other can be in two different zones, which may have different demand and supply conditions at any one time.
You can't pay with GrabPay Card if your GrabPay Card is locked or you have insufficient balance in your GrabPay Wallet. Top up your GrabPay Wallet and try paying again. ) on the reason for a declined transaction. If you're still unable to pay with a GrabPay Card, let us know through the form below.
From the homepage tap on "Account" (bottom-right icon) Tap on "Edit Profile" (below your account name) Tap on "Edit" (top-right) Enter your Grab PIN if you have it set up.
?? Chat with us from your Driver app
- Go to Account (bottom bar) and select Help Centre.
- Select Support on the bottom navigation bar.
- Scroll down the page, select Call us. You're all set for us to serve you. ??
Get Started
- Sign up and submit your details. Sign up here.
- Our representative will contact you to complete your sign up.
- Complete your training and collect your delivery-partner kit.
- Sign in to the Grab Driver app, start delivering orders and earn!
Please try to log in with either your Google or Facebook account as you may have linked your Grab account to your social media profile. Let us know, after trying your Facebook or Google account, if you are still unable to login.
Open your phone's Settings app. Under "Personal," tap Location access. At the top of the screen, turn Access to my location on or off.
The following are 10 good phones for Gojek and Grab drivers.
- Asus Zenfone Max Pro M1.
- Vivo Y91.
- Samsung Galaxy J4+ Smartphoneku.
- Xiaomi Redmi S2. Smartphoneku.
- Xiaomi Redmi 5 Plus. Smartphoneku.
- Asus Zenfone Max Pro M2. Smartphoneku.
- Xiaomi Redmi Note 6 Pro. This is the latest cellphone from Xiaomi.
- Xiaomi Mi A2 Lite. Smartphoneku.
